BitDAX Legal Center
Privacy Policy
This Privacy Policy explains how BitDAX handles information when you visit bitdax.co, create an account, use trading services, access the API, or interact with our support and security systems.
We aim to keep data collection limited, purposeful, and aligned with security, platform operation, fraud prevention, and applicable legal obligations.
1. Overview
BitDAX respects user privacy and designs its services to collect only information that is necessary to operate the exchange, protect users, process transactions, support accounts, prevent abuse, and comply with applicable requirements.
2. Information we may collect
Depending on how you use BitDAX, we may collect or process the following categories of information.
| Account data | Email address, username, account settings, security preferences, and support history. |
|---|---|
| Security data | Login events, IP address, device data, browser information, session identifiers, and risk signals. |
| Transaction data | Orders, trades, deposits, withdrawals, balances, wallet addresses, and blockchain transaction references. |
| Verification data | Information or documents that may be required for compliance, account recovery, fraud prevention, or service integrity. |
| Technical data | Cookies, analytics events, error logs, API requests, and performance diagnostics. |
3. How we use information
We use information to provide and improve BitDAX services, maintain account security, process transactions, respond to support requests, investigate suspicious activity, prevent fraud, monitor platform integrity, and comply with applicable obligations.
Maintain accounts, trading, balances, withdrawals, API access, and customer support.
Detect abuse, unauthorized access, fraud, suspicious activity, and security incidents.
Analyze errors, optimize performance, and enhance platform reliability and usability.
5. Security
We use administrative, technical, and organizational safeguards to help protect information from unauthorized access, loss, misuse, or alteration. However, no internet-based service, blockchain network, wallet system, or data transmission method can be guaranteed to be completely secure.
6. Data retention
We retain information for as long as reasonably necessary to provide services, meet legal and accounting obligations, resolve disputes, prevent fraud, enforce our Terms, maintain security records, and support legitimate business operations. Retention periods may vary depending on the type of information and the reason it is processed.
8. Blockchain transparency
Digital asset transactions may be recorded on public blockchains. Public blockchain data can be visible to anyone and may not be removable or reversible. You should consider this before making a deposit, withdrawal, transfer, or other on-chain transaction.
9. Your choices
- You can update certain account settings from your BitDAX account.
- You can manage cookies through your browser settings.
- You can contact support to ask questions about your account or this policy.
- You can stop using BitDAX if you do not agree with this Privacy Policy.
10. Minors
BitDAX services are not intended for users under 18 years old. If we learn that a person under 18 has created an account or provided information, we may restrict or close the account and take reasonable steps to remove the information where appropriate.
11. Changes to this Privacy Policy
BitDAX may update this Privacy Policy from time to time. Updated versions will be posted on this page. Continued use of the website or services after an update means that you accept the revised policy.
12. Contact
For privacy questions, account requests, or concerns about your data, contact BitDAX support.
[email protected]